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Forgot password ?

Do not panic. Contact your system administrator if you do not have the administrator privilege or do not know the administrator password. Otherwise, if you do have access to the Administrator account, you may use the Proteg Manager application to disable the respective Proteg-enabled user account and Proteg-enable the said account again.

If the method described above does not work for you, we can help you regain access to your Proteg-enabled user account in a secured manner by following 3 simple steps listed below.

STEP ONE

Fill out the form below as accurate as possible.


	Your email	Your favourite colour
	Your mother's maiden name	Your horoscope

Note : All inputs are case sensitive.

The password of the emergency user account (which was automatically created when you installed the Proteg software) will be generated based the information you provide in the form above. This password will then be sent to the same email account you typed in during installation. Please note that we do not capture any of these information or your password in any form during or after installation of Proteg software. Therefore, you are strongly advised to keep the information in strict confidence.

STEP TWO

Once you have received the password, login (press CTRL-ALT-DEL at the logon screen) to the emergency account by typing "proteg_emergency" as the user name and the password you received.

STEP THREE

Run Proteg Manager application. Disable your Proteg-enabled user account (the one which you have forgotten the password) and enter a new Windows password. You may Proteg-enable this account again by going through the enabling process (see our User Guide).

This page was last updated on December 2004